Refund policy

Last updated: September 5, 2026

Ruta Supps sells products fulfilled to order through Supliful. This policy applies to purchases from Ruta Supps. Contact rutasupps@gmail.com for order help.

Returns and changes of mind

We do not offer discretionary returns or exchanges for a change of mind, an item ordered by mistake, or dissatisfaction with a product's taste or personal results. This applies to opened and unopened products, except where a return, refund, or other remedy is required by law. This restriction does not exclude claims for faulty, damaged, or incorrectly supplied goods.

Damaged, defective, or incorrect items

Please contact us promptly, and within 30 days of delivery where possible, with your order number, a description of the issue, and clear photos of the item, packaging, and label when relevant. Keep the packaging and affected product while we investigate; do not use a product that appears damaged, contaminated, or incorrectly labeled. We will review the claim and arrange an appropriate replacement or refund for a verified problem. You will not be charged to correct an error attributable to us or our fulfillment provider. This reporting request does not shorten any nonwaivable legal rights.

Missing deliveries

If your package has not arrived, contact us promptly and no later than 30 days after the estimated delivery date where possible. We will investigate with the fulfillment provider and carrier. If tracking shows delivery but you cannot find the package, contact us so we can review the circumstances. A delivery scan does not remove rights you may have under applicable law.

Cancellations and address changes

Email us immediately to request a cancellation or address correction. Fulfillment starts quickly, so changes may no longer be possible after preparation begins. This does not limit cancellation or refund rights for delayed shipment, non-delivery, or other circumstances protected by law. For an incorrect address supplied by you or an unclaimed shipment, we may ask you to pay actual reshipping costs, disclosed before you agree. Costs caused by our error will not be charged to you.

Contact us before sending anything back

Do not mail items to the address on a shipping label or directly to the fulfillment provider. Contact Ruta Supps first. If a return is needed, we will provide instructions and any applicable return destination privately. Sending an unsolicited return does not automatically establish refund eligibility.

Refunds

Approved refunds are issued through your original payment method unless you expressly agree to another method. We will confirm the amount and issue refunds promptly within applicable legal deadlines. Your bank may take additional time to post the credit. Where required, refunds include applicable shipping and other charges. Store credit is optional, not a substitute for a refund required by law. Any reimbursement our fulfillment provider gives Ruta Supps is handled separately from your refund.

Subscriptions and your rights

Cancel or change future subscription orders through your customer portal before the next order processes. Already processed orders remain subject to this policy and applicable law. Nothing in this policy excludes mandatory consumer rights or remedies.