Shipping policy

Last updated: September 5, 2026

Where we ship

Ruta Supps currently serves customers in the contiguous United States. We do not currently ship to Alaska, Hawaii, US territories, or international destinations. Eligible delivery addresses and available shipping services are confirmed at checkout.

How fulfillment works

We use Supliful, a third-party fulfillment provider, to prepare and ship products directly from US fulfillment facilities. Ruta Supps remains your seller and your contact for customer service.

Processing time

Standard orders generally require 3–5 business days for processing after payment and acceptance for fulfillment. Processing is separate from transit time. Weekends and holidays are not business days. Large orders, label review, or availability issues may require additional time; we will communicate delays affecting your order.

Transit time and shipping charges

Typical domestic transit estimates are 2–4 business days for USPS Ground Advantage and 1–3 business days for USPS Priority, when offered at checkout. These are estimates after dispatch, not guaranteed delivery dates, and expedited transit does not eliminate processing time. The actual shipping service, charges, and any available delivery estimate are shown before you place your order. Taxes and applicable shipping charges are displayed at checkout. Carrier disruptions may affect arrival dates.

Tracking and multiple packages

Tracking details are provided when your shipment is dispatched. Carrier scans may take time to appear. Items may ship separately; review each tracking notice for the products it covers.

Delays and unavailable items

If we cannot ship within the time promised, we will notify you of the delay, provide a revised estimate where available, and offer the legally required choice to consent to delayed shipment or cancel for a prompt refund. If no shipping time was stated, applicable US rules generally require shipment within 30 days or an appropriate delay notice and cancellation option. We will cancel and refund unshipped merchandise when required, including when we cannot obtain required consent. Supplier delays do not remove these obligations.

Address problems, damage, and missing packages

Check your delivery details before submitting your order. Contact us immediately for corrections; changes may be unavailable once fulfillment begins. If a package is delayed, damaged, or missing, email rutasupps@gmail.com with your order number. See our Refund Policy for reporting and resolution details. You may be responsible for disclosed reshipping costs arising from an incorrect address you supplied, except where law provides otherwise. You are not responsible for correcting an error caused by Ruta Supps or its fulfillment provider.